Shipping, Cancelation & Returns

Shipping, Cancelation & Delivery

Thank you for visiting and shopping at POS-ZONE. Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy - 1. Shipping Processing Time - All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we'll contact you via email or telephone. 2. Shipping Rates & Delivery Estimates - Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. 3. Customs, Duties and Taxes - POS-ZONE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 4. Damages - POSZONE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return Policy

Thanks for shopping at POS-ZONE. If you are not entirely satisfied with your purchase, we're here to help you. You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unusedm and in the same condition that you received it. Your item must be in the original packing. Your item needs to have the receipt of proof of purchase. Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table belowThe return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.Part 1 – Category, Return Window and Actions possible Category Returns Window, Actions Possible and Conditions (if any) IT Hardware & Printers - 10 days Refund only No Returns categories Some products like POS Roll, Thermal and Normal Barcode labels, Wax Ribbons etc. in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here. Part 2 - Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address. During pick-up, your product will be checked for the following conditions: Category Conditions Correct Product: Name/ image/ brand/ serial number/article number/barcode should match and MRP tag should be undetached and clearly visible. Complete Product: All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Undamaged Product: The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. Undamaged Packaging: Product's original packaging/ box should be undamaged. The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. Part 3 - General Rules for a successful Return 1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given. 2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.  3. For products where installation is provided by Flipkart's service partners, do not open the product packaging by yourself. Flipkart authorized personnel shall help in unboxing and installation of the product.

Tracking your Order

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Money Back Guarantee

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Privacy Policy

Last updated [June 01, 2020]  POS-ZONE respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.poszone.online, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.  We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.   COLLECTION OF YOUR INFORMATION - We may collect information about you in a variety of ways. The information we may collect on the Site includes:  Personal Data - Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site. Derivative Data - Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.   Financial Data - Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Our Bank, Paytm, PayU and Paypal, and you are encouraged to review their privacy policy and contact them directly for responses to your questions. Third-Party Data - Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information. Data From Contests, Giveaways, and Surveys Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.   Mobile Application Information - If you connect using our mobile application: ●     Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings. ●     Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s [Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings. ●     Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address. ●     Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.   USE OF YOUR INFORMATION - Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site [or our mobile application] to: ●     Administer sweepstakes, promotions, and contests. ●     Assist law enforcement and respond to subpoena. ●     Compile anonymous statistical data and analysis for use internally or with third parties. ●     Create and manage your account. ●     Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you. ●     Email you regarding your account or order. ●     Enable user-to-user communications. ●     Fulfill and manage purchases, orders, payments, and other transactions related to the Site. ●     Generate a personal profile about you to make future visits to the Site more personalized. ●     Increase the efficiency and operation of the Site. ●     Monitor and analyze usage and trends to improve your experience with the Site. ●     Notify you of updates to the Site. ●     Offer new products, services and/or recommendations to you. ●     Perform other business activities as needed. ●     Prevent fraudulent transactions, monitor against theft, and protect against criminal activity. ●     Process payments and refunds. ●     Request feedback and contact you about your use of the Site. ●     Resolve disputes and troubleshoot problems. ●     Respond to product and customer service requests. ●     Send you a newsletter. ●     Solicit support for the Site.   DISCLOSURE OF YOUR INFORMATION - We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  By Law or to Protect Rights - If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction. Third-Party Service Providers - We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.  Marketing Communications - With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law. Interactions with Other Users If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs. Online Postings - When you post comments, contributions or other content to the Site [or our mobile applications], your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity. Third-Party Advertisers - We may use third-party advertising companies to serve ads when you visit the Site . These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you. Affiliates - We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us. Business Partners - We may share your information with our business partners to offer you certain products, services or promotions.   Other Third Parties - We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. Sale or Bankruptcy - If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly. TRACKING TECHNOLOGIES - Cookies and Web Beacons. We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site [or our mobile application]. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy. Internet-Based Advertising - Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool. Website Analytics - We may also partner with selected third-party vendors, such as Adobe Analytics, Clicktale, Clicky, Cloudfare, Crazy Egg, Flurry Analytics, Google Analytics, Heap Analytics, Inspectlet, Kissmetrics, Mixpanel, Piwik, and others, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool. You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings. THIRD-PARTY WEBSITES - The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.   SECURITY OF YOUR INFORMATION - We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. POLICY FOR CHILDREN - We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.   CONTROLS FOR DO-NOT-TRACK FEATURES - Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy./Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.   OPTIONS REGARDING YOUR INFORMATION - You may at any time review or change the information in your account or terminate your account by: ●     Logging into your account settings and updating your account. ●     Contacting us using the contact information provided below Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.] Emails and Communications - If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: ●     Noting your preferences at the time you register your account with the Site. ●     Logging into your account settings and updating your preferences. ●     Contacting us using the contact information provided below If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. CONTACT US - If you have questions or comments about this Privacy Policy, please contact us at: POS-ZONE UNIT OF COST 2 COST A-18S, PARSHWANATH CITY, OPP. SARASWATI DENTAL COLLEGE, FAIZABAD ROAD, CHINHAT, LUCKNOW, UTTAR PRADESH, INDIA - 226 019 CONTACT: +91-7510000855 E-MAIL: info@poszone.online